Rank:                                                              Clerk III

Department / Hospital / Cluster:                  Health Records & Informatics Office / Pamela Youde Nethersole Eastern Hospital / Hong Kong East Cluster

Pay:                                                                HK$17,286 to HK$26,908 (HGPS Point 2 to Point 9) per month including Monthly Allowance

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:

1.   Perform patient registration, appointment bookings, cash handling, and clerical duties.

2.   Cash reconciliation and perform independent checks to ensure completeness and accuracy of revenue collection.

3.   Handle enquiry from internal and external stakeholders.

4.   Release patient information in line with the provisions of Personal Data (Privacy) Ordinance.

5.   Perform record retrieval, return, filling and record keeping.

6.   Perform death documentation service.

7.   Perform typing, word processing and/or Chinese word processing.

8.   Perform shifts duties, work outside, normal working hours and on Sunday and Public holidays if required.

9.   Perform any other duties as assigned by supervisors.

Entry Requirements:

1.   (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent. 

      OR

      (b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below: 

• Level 2 in English Language, Chinese Language and Mathematics; and 
• Level 2 in New Senior Secondary subjects/ "Attained" in Applied Learning subjects/ Grade E in Other Language subjects; 
  or equivalent. 

2.    Ability to perform typing, word processing and/or Chinese word processing. 

Preferred Attributes/Exposure:

1.   Knowledge of HA IT systems, including but not limited to Medical Records Tracing System (MRTS), Out-patient Appointment System (OPAS) and Inpatient Administrative System (IPAS). 

2.   Knowledge of common office automation (e.g. E-mail, Internet/Intranet etc.) and PC applications (e.g. Word processing, Excel, Access & PowerPoint). 

3.   Clerical experience with good knowledge of the functions and operations in one or more of the following areas: 

       (i) Health informatics and record management. 

       (ii) Patient services, including patient registration, enquiries, counter services. 

4.   Good command of written and spoken English and Chinese. 

5.   Knowledge of other dialects (e.g. Mandarin) in the light of individual job requirement. 

6.   Good communication and organization skills, multi-tasking and able to work independently under pressure. 

Remarks:

1.   Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for "Notes to Applicants"

2.   Serving Staff who have completed F.5/S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered. 

Please submit application online on or before 27 March 2025. 

For enquiries, please telephone 2595 5850.