Kimpton Tsim Sha Tsui Hong Kong Pre-Opening Recruitment Day  

Date:  19 May 2025 (Monday)
Time: 10:00a.m. – 5:00 p.m.
Venue: Cardinal Point, 45/F, Gloucester Tower, Landmark, Central 

Join the Revolution. Redefine Luxury and Lifestyle. Make it Personal. Connect with us by registering in advance for our Recruitment Day at LINK.  

Our guests' memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition. 

A little taste of your day-to-day 

Every day is different, but you'll mostly be: 

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals  
• Executing Kimpton's unique approach to guest engagement, creating memorable experiences that inspire guest loyalty  
• Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction  
• Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby duty, cashiering and handling all incoming calls  
• Mastering various communication channels to ensure guests' requests are promptly and professionally handled 
• Providing supervision and on-the-job training to new colleagues  
• Handling guest comments and complaints with tact in accordance to the hotel's policies and procedures 
• Addressing potential problems by reviewing and monitoring operational issue and business flow   

What we need from you 

• A minimum of 4 years of experience in a hotel front office or guest services  
• A bachelor's degree in hotel management or equivalent 
• Proactive, agile, creative, charming and joyful   
• Strong supervisory, organising and problem solving skills 
• Great team player with strong service mindset, excellent interpersonal and communication skills 
• Always striving for service excellence, anticipatory, discreet and detail-oriented 
• Experienced in using Opera, Microsoft Office Suite, Quore, JDS 
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.

Please send us your full resume along with current and expected salary via email at recruitment@kimptonhongkong.com or visit careers.ihg.com

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.